Continually striving to better serve our clients, CRDN has launched a redesigned Web site at www.CRDN.com, featuring an in-depth scope of services, an overview of the textile items we can restore and an interactive map showing CRDN's locations across the U.S. and Canada, as well as local contact information. The site also provides a convenient online claim submission form to access CRDN's textile restoration services 24/7. MISSION STATEMENT THROUGH A SHARED VISION, CRDN IS COMMITTED TO RESPECT AND SERVE THE NEEDS OF OUR TEAM MEMBERS, CUSTOMERS AND COMMUNITY WITH THE HIGHEST DEGREE OF QUALITY, EMPATHY AND INTEGRITY IN ALL ASPECTS OF OUR BUSINESS. Welcome to Textile Restoration News, the new name for CRDN's quarterly newsletter originally known as Restoration Drycleaning News. What might seem a simple change in semantics actually reflects a very important distinction in the insurance restoration niche that deals with garments and other fabric items. Over time, there has been a noticeable evolution of the required and approved set of standardized, accepted practices for handling all phases of the content/mitigation process on a loss. As a result, specialists serving the insurance industry have implemented enhanced services through training, education and testing, which in turn created more sophisticated protocols to better meet the distinct needs within this changing environment. The segment historically known as "drycleaning" has changed dramatically in just a few short years. Today, a textile restoration company's standards should be identical to those of contents companies when it comes to services, as is the case at CRDN. Our standards mirror those of many content/mitigation companies including: 24/7 service On-site room-by-room inventories Non-salvageable lists pre- and post-cleaning Control sheets for all valuables Protecting textiles for transportation when appropriate Pack-out materials and labor Industry trained personnel Temporary storage of contaminated textiles Photographs Rush orders Cleaning equipment Ozone rooms Secure storage These CRDN standards result in better auditable inventory control, accountability in removed textiles, in-home delivery efficiencies and homeowner satisfaction, and decreased ALE costs for needed textiles (Rush orders)� all resulting in overall excellent customer service. A textile restoration service provider is in fact a specialty content company. These service providers are part of an industry that has established and approved standards for content removal, cleaning and storage. CRDN applies these standards consistently in order to raise the overall textile restoration industry's standards far beyond what can be accomplished by a regular retail drycleaner. As a result, there is a distinct difference between a drycleaner who attempts restoration work and full-fledged textile restoration specialist.
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