Franchise Company Customizes Quickly And Drives E-commerce Success

Dale Carnegie Training offers instruction to help businesspeople sharpen skills and improve performance. Franchised representatives had to order classroom and marketing materials through a variety of means: phone calls, e-mail messages, and faxes. To serve franchisees better and to streamline processes, the company sought a robust e-commerce solution that would integrate with its preferred business management software, Microsoft Business Solutions - Solomon, now part of Microsoft Dynamics. Teaming with Microsoft Certified Business Solutions Partner Catalina Technology, Dale Carnegie successfully integrated Order Central, a Web-order management tool for Microsoft Solomon. Today, Dale Carnegie franchisees can easily order materials and review the status of their orders over the Internet. In addition, the company eliminated redundant data entry, freeing two employees to focus on other tasks.j

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