Phws Teams Up With Eliant

Wednesday, April 21, 2010

Jason Wilson, CEO of PHWS, is proud to announce an alliance with Eliant, the building industry's premier customer loyalty firm.

"We are committed to delivering our clients' home owners with the highest rated customer service experience in the country", said Mr. Wilson. "Eliant has built an international reputation for helping home builders generate extraordinary levels of customer loyalty, and we are determined to work with only the best in the business." Eliant will work with PHWS to monitor, evaluate, and train staff to ensure that the highest level customer experience is being delivered by PHWS to home owners across the country.

Robert Mirman, CEO and Founder of Eliant, added "This alliance is a wonderful opportunity for our Eliant team to work with PHWS, a firm that I have long admired for its obvious commitment to a customer-driven culture. We intend to share the best practices we have learned from over 26 years of working with new-home builders, buyers, and owners. In the end, the real benefit is the generation of increased referral sales for PHWS's builder clients." Founded in 1984, Eliant has worked in 41 states with over 600 major home builders including Ryland Homes, Pardee Homes, DR Horton, Lennar, Richmond American, GL Homes, William Lyon Homes, Standard Pacific Homes, Signature Properties, Castle & Cooke, Tim Lewis Homes, Minto Communities, and Bill Clark Homes. Over 1,500,000 customer satisfaction surveys have been conducted with new-home buyers and owners in the past 15 years alone.

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