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Below is an in-depth analysis and side-by-side comparison of Computer Troubleshooters vs Device Pitstop including start-up costs and fees, business experience requirements, training & support and financing options.
Start-Up Costs and Fees |
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Investment | $13,900 - $32,400 | $100,700 - $218,250 |
Franchise Fee | $9,900 | $25,000 |
Royalty Fee | 6.5% | 5% |
Advertising Fee | 150/mo. | $2K/yr |
Year Founded | 1997 | 2013 |
Year Franchised | 1997 | 2013 |
Term Of Agreement | 10 years | - |
Term Of Agreement | 10 years | - |
Renewal Fee | - | - |
Business Experience Requirements |
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Experience | - | |
Financing Options |
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In-House/3rd Party | In-House/3rd Party | |
Franchise Fees | No/Yes | -/- |
Start-up Costs | No/Yes | -/Yes |
Equipment | No/Yes | -/Yes |
Inventory | No/Yes | -/Yes |
Receivables | No/No | -/- |
Payroll | No/No | -/- |
Training & Support |
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Training | Classroom Training: 16 hours Additional Training: With business coach | Product knowledge workshops and using the technology systems and tools in our stores. The entire infrastructure of the store is preconfigured and setup for you, but it's imperative you learn the basics behind the systems. We understand that you are not a technician, but as a business owner, you need to be able to know the product, speak the language, and understand the processes that your technicians will go through. This part of the training is actually the section our franchisees really enjoy. On-The-Job Training: 20 hours Classroom Training: 63 hours |
Support | Purchasing Co-ops Newsletter Meetings/Conventions Grand Opening Online Support Security/Safety Procedures Field Operations Site Selection Franchisee Intranet Platform | Ongoing support services include: Grand Opening assistance. Ongoing communication between corporate and franchisees. Planned yearly convention. Continuous networking between franchisees. Personal review of monthly sales figures to ensure proper growth. Continuous research and development. Newsletter Toll-Free Line Online Support Security/Safety Procedures Field Operations Site Selection Proprietary Software Franchisee Intranet Platform |
Marketing | Co-op Advertising Ad Templates Social media SEO Website developmen Email marketing | When you begin your training, you will further explore your store location, merchandising, signage, advertising, and budgeting needs. You will also work with a media buyer on your opening campaign, as well as working with Device Pitstop on a grassroots, local marketing campaign. Co-op Advertising Ad Templates National Media Regional Advertising Social media SEO Website development Email marketing Loyalty program/app |
Operations |
Franchise can be run from home. 2% of all franchisees own more than one unit Number of employees needed to run franchised unit: 1 Absentee ownership of franchise is allowed. (98% of current franchisees are owner/operators) | - |
Expansion Plans |
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US Expansion | Yes | Yes |
Canada Expansion | No | - |
International Expansion | Yes | - |
Computer Troubleshooters, an on-site computer services franchise, was founded by Wilson and Suzanne McOrist in Australia in 1997. Chip Reaves, an American entrepreneur who had operated a similar business in Atlanta, brought the franchise to the United States in 1999. Computer Troubleshooters franchisees provide hardware repair, networking, software consulting, diagnostics, Web site development, security consulting and other computer services to small businesses.