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Updated RecentlySupport On-Site Computer Services vs Device Pitstop Franchise Comparison
Below is an in-depth analysis and side-by-side comparison of Support On-Site Computer Services vs Device Pitstop including start-up costs and fees, business experience requirements, training & support and financing options.
Start-Up Costs and Fees |
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| Investment | $23,700 - $46,800 | $100,700 - $218,250 |
| Franchise Fee | $15,000 | $25,000 |
| Royalty Fee | 6% | 5% |
| Advertising Fee | - | $2K/yr |
| Year Founded | 1997 | 2013 |
| Year Franchised | 1998 | 2013 |
| Term Of Agreement | 10 years | - |
| Term Of Agreement | 10 years | - |
| Renewal Fee | - | - |
Business Experience Requirements |
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| Experience | - | - |
Financing Options |
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| In-House/3rd Party | In-House/3rd Party | |
| Franchise Fees | Yes/No | -/- |
| Start-up Costs | No/No | -/Yes |
| Equipment | No/No | -/Yes |
| Inventory | No/No | -/Yes |
| Receivables | No/No | -/- |
| Payroll | No/No | -/- |
Training & Support |
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| Training | - | Product knowledge workshops and using the technology systems and tools in our stores. The entire infrastructure of the store is preconfigured and setup for you, but it's imperative you learn the basics behind the systems. We understand that you are not a technician, but as a business owner, you need to be able to know the product, speak the language, and understand the processes that your technicians will go through. This part of the training is actually the section our franchisees really enjoy. On-The-Job Training: 20 hours Classroom Training: 63 hours |
| Support | Newsletter, Meetings, Toll-free phone line, Grand opening, Internet, Security/safety procedures, Field operations/evaluations, Purchasing cooperatives | Ongoing support services include: Grand Opening assistance. Ongoing communication between corporate and franchisees. Planned yearly convention. Continuous networking between franchisees. Personal review of monthly sales figures to ensure proper growth. Continuous research and development. Newsletter Toll-Free Line Online Support Security/Safety Procedures Field Operations Site Selection Proprietary Software Franchisee Intranet Platform |
| Marketing | Co-op advertising, Ad slicks, Regional advertising | When you begin your training, you will further explore your store location, merchandising, signage, advertising, and budgeting needs. You will also work with a media buyer on your opening campaign, as well as working with Device Pitstop on a grassroots, local marketing campaign. Co-op Advertising Ad Templates National Media Regional Advertising Social media SEO Website development Email marketing Loyalty program/app |
| Operations |
Franchise can be run from home. International franchisees required to buy multiple units/master licenses Number of employees needed to run franchised unit: 1 - 2
Absentee ownership of franchise is NOT allowed. (100% of current franchisees are owner/operators) | - |
Expansion Plans |
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| US Expansion | - | Yes |
| Canada Expansion | No | - |
| International Expansion | Yes | - |
Company Overviews
About Support On-Site Computer Services
NO LONGER FRANCHISING
Founded by former computer executive Greg Cutler, Support On-Site Computer Services entered the computer services market in 1997. Franchising since 1998, the Irvine, California-based company provides on-site computer assistance to the growing population of homebased businesses and computer-owning households.
About Device Pitstop
Join the Device Pitstop team and profit from technology growth by providing computing solutions and superior customer service. Become part of a proven business model that offers a diverse range of services and products. Provide customers with outstanding, cutting-edge products and high-end service. Utilize multiple revenue streams in retail and service. Enter the laptop business without being tech experts. Help customers reach all their computing needs while you strengthen your financial future.