Tax Centers Of America Receives 4-star Owner Rating

PORTSMOUTH, NH | Thursday, May 04, 2006

Franchise Business Review, a franchise market research firm, announced today that Tax Centers of America joins the list of companies receiving their 4-star owner rating. Tax Centers of America participated in the Franchise 50 project earlier this year. The project, entitled The Franchise 50 – 2006 Franchisee Satisfaction Awards™, ranked participating franchise systems by their overall levels of franchise owner satisfaction. "Tax Centers of America is proud to be ranked No. 10 nationally in Franchise Business Review's 2006 Franchise 50 Satisfaction Survey awards, and especially our No. 1 ranking in the Finance & Tax category. Even more proud are we of our franchisees with whom we have such a great working relationship and strive so effectively in building a successful business together year after year," stated Gordon Thornsberry, Director of Marketing for Tax Centers of America.

The survey invited each franchise owner to participate and asked 20 questions related to their franchise ownership experience and received responses from 80% of the owners. The survey questions covered franchisee training and support, system quality issues, franchisor relationship, financial opportunity and overall satisfaction. Additionally, franchisees completed demographic and lifestyle questions, for a 360-degree view of their franchise experience. "One of our core values is reflected in our commitment to work hard in making our franchisees successful, because we realize that when we create success for them, we create success for ourselves," Smith explained. Tax Center's commitment is apparent when you look at the surveys completed: • 80% of franchise owners participated by giving their feedback on the system • 90% of participants rated their long-term growth opportunity as strong • 97% of participants responded positively when asked if they would do it again "Franchisee satisfaction is clearly one of the most important factors to consider before investing in any franchise," said Eric Stites, President of Franchise Business Review. "We have surveyed thousands of franchisees from hundreds of different franchise companies across North America. The franchises that receive our 4-star rating from their franchise owners represent some of the best investment opportunities in the marketplace today." Franchise Business Review surveys and reports have quickly become a standard in the franchise industry. They are invaluable to the franchisor in both marketing and operational efforts. Smith agrees, "Franchise Business Review has given us one of the strongest marketing tools available – a world-wide place on the web to refer and direct prospective owners for an honest, straight-forward and unbiased reflection of business interests who have made the investment and can attest to their own success and satisfaction. We will sell franchises as a direct result of Franchise Business Review, not necessarily because of the awards we have won, but because of the forum it provides for future franchisees to gain buying confidence from the grassroots level of successful business people just like them." Franchise Business Review offers a free initial survey for any franchise system looking to collect franchisee feedback, making it easy for every franchisor to measure the perceived strengths & weaknesses of their system. Franchise systems that have chosen to make their franchise reports public can be found at About Franchise Business Review Franchise Business Review helps entrepreneurs make informed investment decisions. The company's free franchise reports and online resources contain invaluable, unbiased ratings and reviews of today's leading franchise opportunities. Franchise Business Review is headquartered in Portsmouth, NH. Learn more at or

About Tax Centers of America With corporate offices in Russellville, Arkansas, Tax Centers of America (TCOA) supports over 100 franchise territories in 24 states nationwide, specializing in individual & business income tax preparation, electronic filing and refund loan options for taxpayers. For more information visit

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Tax Centers of America
1611 E. Main
Russellville, AR

Phone: (479)968-4796
Fax: (479)968-8012

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