Profit-tell Expands Into Nationwide Franchising With Act!

Profit-Tell International, an on-hold messaging and advertising service, uses ACT! to manage 153,000 contacts. With a centralized contact database, remote Web access through a third-party enhancement, efficiency improvements and enhanced reporting capabilities, Profit-Tell added to their business base and launched a highly successful franchise program. Profit-Tell realized a 25% increase in client renewals due to process improvements and productivity gains directly attributed to ACT!. An Easy-to-Use Solution That's Adaptable and Well-Supported As a rapidly growing company, Profit-Tell needed a contact management solution that would keep pace with their personnel additions and integrate easily with their existing processes and software programs. "Our business has doubled in size every year for the past several years, and I wanted to make sure that we invested in a program that would grow with us," said Dave Hearld, president of Profit-Tell. Customer support and flexibility issues forced them to consider replacing their Maximizer contact management software. They decided to go with ACT! after consulting with several friends and business associates. "It made a lot of sense for us," said Hearld. "ACT! is constantly growing and improving, with new features and third-party enhancements being added all the time. The product's reputation and the company's stability made it an easy decision." ACT! Certified Consultant Provides On-Call Solutions Since support was a key factor in Profit-Tell's decision to switch products, they arranged for ongoing support from ACT! Certified Consultant, Mark Mondo of Mondo Media. Mondo assisted Profit-Tell by troubleshooting issues, training new users, and designing reporting and workflow processes. "I used to have to go to three different departments to get one report," explained Hearld. "One call to Mark, and he designed a customized report which I access through ACT!." Franchises Love the Easy Web Access to Client Data "ACT! helped us tremendously with our franchise business model," said Hearld.

ACT! CUSTOMER Profit-Tell International www.profit-tell.com

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