Canada's Largest Computer Support Franchise Upgrades Its Technology With Sutus' Office-in-a-box Appliance And Becomes Sutus Master Reseller

Thursday, March 05, 2009

Computer Troubleshooters enhances its office IT and Telephony infrastructure with award-winning Business Central and will offer the all-in-one device to customers

Sutus Inc., the company behind the Sutus Business Central™, a unique all-in-one device that combines all the Telephony, data and networking features needed to run a modern-day office, today announced that Computer Troubleshooters, Canada's largest and most successful computer support franchise, is to become a Sutus reseller. At the same time, Computer Troubleshooters is upgrading its own IT and Telephony infrastructure with the device.

Chris Aconley, national director of Computer Troubleshooters, commented, "Successful franchise operations are run by highly motivated entrepreneurs who want to get on with managing and growing their business. They don't want to waste time dealing with their office IT and telephony - they simply want it to work. We are no different. The Business Central is ideal because it simplifies your data, network and Telephony infrastructure and at the same time provides advanced telephony and hosted services that are otherwise not cost effective for franchises and other small business.

The Sutus Business Central™ has been developed specifically for businesses of up to 25 employees and comprises a wide array of advanced telephony, data and networking functions. It includes a business-class phone system, file server, email server, router, firewall, wireless access point, VPN remote access server, and automated backups. It has the ability to simultaneously support both standard phone line and VoIP connections and comes with an array of business productivity features.

"The same reason that the Business Central is a perfect fit for our own franchise operations made becoming a Sutus reseller the obvious choice." Added Aconley. "The Business Central will not only provide our customers with streamlined and advanced office technology but the comprehensive remote management and support features built into the device enhances our ability to provide cost-effective support that is fast, efficient and doesn't impact the customer's time." The Business Central also performs the tasks of a gateway or edge device, enabling both Sutus and its business partners to seamlessly deliver a wide range of turnkey hosted services, such as remote device management, VoIP, back-up and disaster recovery.

Shawn Chute, EVP of Sutus, said, "As IT support experts, Computer Troubleshooters are able to develop long term relationships with their customers as a result of the high quality services they provide. By partnering with Sutus, the company is not only delivering an ideal solution to their customers but is also providing their individual franchises with efficient, custom-built tools for lowering their operating costs and improving the speed and quality of their customer service." Sometimes known as an 'office-in-a-box', the Business Central is a Multi-service Business Gateway. InStat qualifies Multi-service Business Gateways (MSBG) as hardware which combines phone systems with other mission-critical components like routers and servers, and has estimated the market at US$615 million in 2007 and projected to rocket to US$2.6 billion by 2010.

About Sutus Sutus ( provides small businesses with an enterprise quality all-in-one solution that delivers office network and telephone infrastructure that is affordable, robust and extremely flexible. The Sutus Business Central™ is the winner of Internet Telephony magazine's 2007 product of the year award, VON Innovators Award 2008, Unified Communications product of the year awards and IT Expo's 'Best Newcomer' award. It is designed specifically for offices with up to 25 users providing all core IT infrastructure as well as on-demand turnkey VoIP and other advanced phone and data services through Sutus business partners. The Business Central significantly improves a reseller's ability to easily service small business customers with locations of 25 users or less.

About Computer Troubleshooters Computer Troubleshooters ( is a network of franchises that provide a wide range of onsite computer support services to businesses and home based computer users throughout the world. Local customers of every Computer Troubleshooter benefit from the best of both worlds: the personal, friendly service you would expect from a small firm, and the support, expertise, and additional services you expect from a large organization. National and International customers benefit from our extensive coverage. All customers benefit from our low cost, low overhead business model, allowing a more cost effective service than most of our competition, while still providing superior service.

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Computer Troubleshooters
7100 E. Pleasant Valley Rd., #300
Independence, OH

Phone: (216) 674-0645
Toll Free: (866) 407-8390

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