Air Advantage vs TLS Franchise Comparison

Below is an in-depth analysis and side-by-side comparison of Air Advantage vs TLS including start-up costs and fees, business experience requirements, training & support and financing options.

Start-Up Costs and Fees
 
Air Advantage Franchise
TLS Franchise
Investment $178,418 - $257,915N/A
Franchise Fee $48,500N/A
Royalty Fee 10%-
Advertising Fee 1%-
Year Founded 2002-
Year Franchised 2007-
Term Of Agreement --
Term Of Agreement --
Renewal Fee --


Business Experience Requirements
 
Air Advantage Franchise
TLS Franchise
Experience --

Financing Options
 
Air Advantage Franchise
TLS Franchise
  In-House/3rd PartyIn-House/3rd Party
Franchise Fees -/--/-
Start-up Costs -/--/-
Equipment -/--/-
Inventory -/--/-
Receivables -/--/-
Payroll -/--/-

Training & Support
 
Air Advantage Franchise
TLS Franchise
Training --
Support Air Advantage� franchisees do not need to busy themselves with the additional costs and headaches associated with the administrative tasks of billing, collections and scheduling. Our system provides the franchisee with billing, collection and scheduling services. Our system allows you to monitor the schedule and add appointments as needed, but most of the customer installation appointments will be handled by the Corporate Call Center. One problem we have seen in our business is that small ISP's fail because the administrative burden of billing, scheduling and customer technical support becomes overwhelming as the business grows. With the Air Advantage� system, we handle those administrative tasks for you. This allows you to market your business, grow your business and add customers. Once a customer is on board, all technical and billing functions are handled by the Corporate Office. This allows you to focus on running YOUR business while we support your customers and your network Our Network Operations Center (NOC) will help monitor and maintain your network. We will make any necessary corrections remotely and notify you automatically if there is a problem with your network. Our 24/7 customer support provides your customers with around the clock care to help with their networking needs. We can monitor customer connections from the NOC and pinpoint the areas of concern. This service will also help you grow your network. Your time can be spent building a customer base rather than billing customers or taking time to provide them technical phone support.-
Marketing --
Operations --

Expansion Plans
 
Air Advantage Franchise
TLS Franchise
US Expansion -Yes
Canada Expansion -Yes
International Expansion --

Company Overviews

About Air Advantage

Air Advantage is a wireless Internet service provider (WISP) who began providing broadband wireless service in 2002. Our network began with 5 tower antennas serving a potential market of about 2,000 people. During its initial stages of growth, Air Advantage received two grants from the USDA's Rural Utility Service (RUS) to provide Internet service in two small un-served markets.
A relationship was built with the USDA and Air Advantage secured a loan through the USDA's low-interest Broadband Loan program to provide broadband service to parts of rural Michigan. These grants and loans have helped Air Advantage grow into one of the Nation's leading license-free wireless broadband providers.
Air Advantage is making their system of broadband delivery available to like minded investors and entrepreneurs for the purpose of bridging the digital divide that exists in rural America. Our system makes it simple and affordable to deliver broadband to un-served and underserved rural and small urban markets. Our vast experience in providing this service to rural communities can help you bring this necessary service to your community. Air Advantage provides strong back office support services to allow the franchisee business owner to focus on business growth, customer attention and a local community presence. We feel very strongly that an active local community presence will help make this business a success. As the franchisor, we will provide you with billing, scheduling, and customer technical support services. We will also assist you with system technical support, tower selection services, RF propagation analysis, network design, installation, monitoring and maintenance. We have developed a customer installation process that can save you substantial labor costs by using our system.

About TLS

Created in 1996 as an outbound call center, TLS is now a multi-channel customer care center serving North American companies with highly customized and integrated inbound and outbound service offerings. TLS has a proven track record in offering expert support to companies operating within the residential home service sector. TLS also has extensive experience supporting both business to customer and business to business interactions. Inbound services include: First contact Information collection Scheduling Issue tracking and resolution Data entry Technical support Back end administration Virtual receptionist - Warm Transfer/conference calls Estimating and selling Outbound services include: Net Promoter Score (NPS) survey programs Lead regeneration Market research TLS is an industry leading communication center that supports and extends the productivity, profitability and brand presence of the businesses with which it partners. TLS uniquely maximizes its human and technical resources, not simply to present the brands it represents, but to become them. To the customer TLS becomes the genuine face of the brands it serves.