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Updated RecentlyComputer Troubleshooters vs Support On-Site Computer Services Franchise Comparison
Below is an in-depth analysis and side-by-side comparison of Computer Troubleshooters vs Support On-Site Computer Services including start-up costs and fees, business experience requirements, training & support and financing options.
Start-Up Costs and Fees |
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| Investment | $13,900 - $32,400 | $23,700 - $46,800 |
| Franchise Fee | $9,900 | $15,000 |
| Royalty Fee | 6.5% | 6% |
| Advertising Fee | 150/mo. | - |
| Year Founded | 1997 | 1997 |
| Year Franchised | 1997 | 1998 |
| Term Of Agreement | 10 years | 10 years |
| Term Of Agreement | 10 years | 10 years |
| Renewal Fee | - | - |
Business Experience Requirements |
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| Experience | - | |
Financing Options |
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| In-House/3rd Party | In-House/3rd Party | |
| Franchise Fees | No/Yes | Yes/No |
| Start-up Costs | No/Yes | No/No |
| Equipment | No/Yes | No/No |
| Inventory | No/Yes | No/No |
| Receivables | No/No | No/No |
| Payroll | No/No | No/No |
Training & Support |
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| Training | Classroom Training: 16 hours Additional Training: With business coach | - |
| Support | Purchasing Co-ops Newsletter Meetings/Conventions Grand Opening Online Support Security/Safety Procedures Field Operations Site Selection Franchisee Intranet Platform | Newsletter, Meetings, Toll-free phone line, Grand opening, Internet, Security/safety procedures, Field operations/evaluations, Purchasing cooperatives |
| Marketing | Co-op Advertising Ad Templates Social media SEO Website developmen Email marketing | Co-op advertising, Ad slicks, Regional advertising |
| Operations |
Franchise can be run from home. 2% of all franchisees own more than one unit Number of employees needed to run franchised unit: 1 Absentee ownership of franchise is allowed. (98% of current franchisees are owner/operators) |
Franchise can be run from home. International franchisees required to buy multiple units/master licenses Number of employees needed to run franchised unit: 1 - 2
Absentee ownership of franchise is NOT allowed. (100% of current franchisees are owner/operators) |
Expansion Plans |
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| US Expansion | Yes | - |
| Canada Expansion | No | No |
| International Expansion | Yes | Yes |
Company Overviews
About Computer Troubleshooters
Computer Troubleshooters, an on-site computer services franchise, was founded by Wilson and Suzanne McOrist in Australia in 1997. Chip Reaves, an American entrepreneur who had operated a similar business in Atlanta, brought the franchise to the United States in 1999. Computer Troubleshooters franchisees provide hardware repair, networking, software consulting, diagnostics, Web site development, security consulting and other computer services to small businesses.
Veteran Incentives 15% off franchise fee
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About Support On-Site Computer Services
NO LONGER FRANCHISING
Founded by former computer executive Greg Cutler, Support On-Site Computer Services entered the computer services market in 1997. Franchising since 1998, the Irvine, California-based company provides on-site computer assistance to the growing population of homebased businesses and computer-owning households.